Shopping in Germany is rarely described as convenient. Supermarkets are hard to navigate, payment methods aren’t uniform and customer service is disinterested. Is Germany a land of inconvenience culture and could that actually be a good thing?
All tagged customer services
Why Can't We Be Friends?
According to surveys, it’s hard to settle in Germany and difficult to make friends here. How is German unfriendliness measured and why might it be so difficult for migrants to make friends?
The Myth of German Impoliteness
Listening to some, it would be easy to assume that Germany is a land of impoliteness. Are the Germans really impolite or are we all missing something?
Inconvenience Culture
Shopping in Germany is rarely described as convenient. Supermarkets are hard to navigate, payment methods aren’t uniform and customer service is disinterested. Is Germany a land of inconvenience culture and could that actually be a good thing?
The Myth of German Impoliteness
Listening to some, it would be easy to assume that Germany is a land of impoliteness. Are the Germans really impolite or are we all missing something?
The Tyranny of Choice
Making decisions can be difficult, especially if we have too many choices. Germany might have the answer to decision fatigue, at least for consumer products, in the form of the consumer guide Stiftung Warentest. Can one company be trusted to give objective product recommendations or are the Germans incredibly naive?
Germany: Why can't we be friends?
According to surveys of expats, it’s hard to settle in Germany and difficult to make friends here. How is German unfriendliness measured and why might it be so difficult for migrants to make friends?
Honest German Customer Service: We are all idiots
The customer is always right, but in Germany they are happy to show you're a moron.
How to Shop in Germany: Supermarkets
Continuing our look at shopping in Germany, we investigate the supermarket. Are they all discounters? What is with the customer service? And why are robots trying to kill us?